Your Gateway to Service Management Success
Welcome to FUSION18: The Real Service Management Event
FUSION 18 is where IT experts, practitioners and solution providers from around the country come together to gain new insights to propel their role in the IT Service Management world.
FUSION18 will take place September 30-October 3, 2018 at the Hyatt Regency St. Louis at The Arch in St. Louis, Missouri.
Through robust educational offerings, FUSION18 will address specialized areas including ITIL, DevOps, Customer Experience and Agile.
This is the event to connect with your ITSM peers to participate together in powerful educational sessions sourced from some of the brightest ITSM minds. A jam-packed Expo along with networking opportunities will ensure that your ITSM spark is reignited to implement fresh methodologies when you return to the office.
90% of Attendees are Involved in the Decision Making Process
- < 100 Employees 18%
- 101–1,000 16%
- 1,001– 5,000 27%
- 5,001–10,000 12%
- 10,001+ 27%
Over 80% of FUSION Attendees are Management Level or Higher
Online Registration Deadline
itSMF USA, a nonprofit membership organization dedicated to the advancement of service management good practices by professional and academic practitioners, researchers, and leaders, is the United States chapter of the itSMF international organization, which has over forty chapters. Based on the ITIL framework developed in the 1980s, IT service management has expanded to support and promote other service management frameworks, such as ISO 20000, COBIT, BS 17799, PRINCE2, Six Sigma, and many others. A member-driven organization, itSMF USA is organized into local interest groups (LIGs) and special interest groups (SIGs) located in over forty-three major metropolitan areas, with many others being started.