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$1,795 through 9/29/2018

Non-Members $1,995

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Registration & Pricing

If you have any questions or require assistance with registration, please contact FUSION Conference Registration by email or at 855.292.8872.

Prepare for your best FUSION experience! Reserve your hotel accommodations and complete your registration.

Regular Pricing

(through June 4 – September 29, 2018)

*A 1-year membership in itSMF USA (a $189 value) is included with your non-member registration. 

One Day Pass

One day passes do not include FUSION Conference Party access and are valid for use on Monday or Tuesday.

Conference & Expo Pass

  • Access to Your Choice of 90+ Breakout Sessions in 8 Learning Tracks
  • Expo Hall Access
  • 3 Keynotes
  • Optional Pre- and Post-Conference Training (for an additional fee)
  • Breakfast Monday-Wednesday
  • Lunch Monday & Tuesday
  • Evening Receptions Sunday & Monday
  • On-site Bookstore
  • Service Bazaar

Executive Connections

Executive Connections participants receive a VIP experience at FUSION. Immerse yourself in top-level networking opportunities with fellow senior-level directors and executive attendees who receive exclusive access to sought-after keynote speakers and IT service management experts. The Executive Connections package also includes breakfast (Monday; Tuesday; Wednesday) and lunch (Monday; Tuesday).

Expo Hall Pass

Meet solution providers in the service management industry and experience their products and resources first-hand! This pass grants access to the vendor-neutral Expo Hall only and does not include access to conference sessions, keynotes or other events held outside the Expo Hall.

Pass users must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the exhibit hall.

On-Site Registration

Conference Registration & Information is located at the Hyatt Regency Grand Coatroom on the fourth floor.

Sunday, September 30 | Noon – 6:00 p.m.
Monday, October 1 | 7:00 a.m. – 6:00 p.m.
Tuesday, October 2 | 7:00 a.m. – 6:00 p.m.
Wednesday, October 3 | 7:00 a.m. – 10:00 a.m.

Cancellations, Substitutions & Changes

If you have registered and paid in full but are unable to attend FUSION 18, you will incur a non-refundable $75 processing fee if the cancellation request is received via email to on or before August 1, 2018.

A 50% refund will be granted to a fully paid registrant if the cancellation request is received between August 2, 2018 to August 31, 2018.

After August 31, 2018, no refunds will be given.

If you are unable to attend the conference and would like to send a substitute, we will need the request via email by September 17, 2018. After September 17, 2018, all substitutions will need to be completed on site.

Become a member of itSMF USA

With over 60,000 members in 54 countries, itSMF is internationally recognized as the professional organization that promotes the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications. Receive year-round access to resources and discounted FUSION registration.

Onsite Pricing

(After September 29, 2018)