September 30 – October 3, 2018

Hyatt Regency St. Louis at the Arch—St. Louis, Missouri

Your Gateway to Service Management Success

Welcome to FUSION18: The Real Service Management Event

FUSION 18 is where IT experts, practitioners and solution providers from around the country come together to gain new insights to propel their role in the IT Service Management world.

FUSION18 will take place September 30-October 3, 2018 at the Hyatt Regency St. Louis at The Arch in St. Louis, Missouri.

Through robust educational offerings, FUSION18 will address specialized areas including ITIL, DevOps, Customer Experience and Agile.

This is the event to connect with your ITSM peers to participate together in powerful educational sessions sourced from some of the brightest ITSM minds. A jam-packed Expo along with networking opportunities will ensure that your ITSM spark is reignited to implement fresh methodologies when you return to the office.

Keynote Speakers

Stacey Hanke

Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday®

Roman Zhuravlev

The Future is Built on ITIL – get ready for ITIL 4

Gene Kim

Top Lessons Learned While Researching and Writing “The DevOps Handbook”

Carey Lohrenz

Lessons in Leadership

Executive Connections

Carmen DeArdo

DevOps Author, Consultant and Speaker

Cathy Kirch

FUSION Conference Chair & itSMF USA Past President

Deborah Burton

Managing Director, DevOps Agile Skills Association (DASA)

FUSION18 Facts


90% of Attendees are Involved in the Decision Making Process

Company Size

  • < 100 Employees 18% 18%
  • 101–1,000 16% 16%
  • 1,001– 5,000 27% 27%
  • 5,001–10,000 12% 12%
  • 10,001+ 27% 27%


Over 80% of FUSION Attendees are Management Level or Higher

TOP Industries


Financial Services









Online Registration Deadline








itSMF USA, a nonprofit membership organization dedicated to the advancement of service management good practices by professional and academic practitioners, researchers, and leaders, is the United States chapter of the itSMF international organization, which has over forty chapters. Based on the ITIL framework developed in the 1980s, IT service management has expanded to support and promote other service management frameworks, such as ISO 20000, COBIT, BS 17799, PRINCE2, Six Sigma, and many others. A member-driven organization, itSMF USA is organized into local interest groups (LIGs) and special interest groups (SIGs) located in over forty-three major metropolitan areas, with many others being started.

Visit itSMF USA WebsiteBecome an itSMF USA Member